Glucome is at the forefront of digital health, delivering an innovative, all-encompassing solution for diabetes
management. Tailored for patients, caregivers, and healthcare professionals, the GlucoMe platform combines a wireless blood glucose monitor with a mobile app, compatible with both iOS and Android, enabling seamless remote care and monitoring.
Our Task: Elevate the customer support experience with a state-of-the-art help desk system.
To ensure GlucoMe operates at peak performance, we provided a dedicated project manager with high availability, overseeing 24/7 automated issue monitoring. Our team delivered continuous app support to keep the system up-to-date and running smoothly. We also created a Stage environment for thorough testing before any version upgrades and performed regular platform and plugin updates to maintain optimal functionality. Additionally, we implemented advanced security measures, including website restoration in the event of a breach, ensuring GlucoMe’s digital infrastructure remains robust and secure.
This comprehensive support package empowers GlucoMe to focus on what they do best—revolutionizing diabetes care—while we handle the technical complexities behind the scenes.
